{"id":871,"date":"2020-08-10T11:49:53","date_gmt":"2020-08-10T09:49:53","guid":{"rendered":"https:\/\/fim.harvest.agency\/uncategorized\/how-do-i-return-a-device-for-after-sales-service\/"},"modified":"2020-09-15T15:42:21","modified_gmt":"2020-09-15T13:42:21","slug":"how-do-i-return-a-device-for-after-sales-service","status":"publish","type":"post","link":"https:\/\/fim-medical.com\/en\/faq-en\/how-do-i-return-a-device-for-after-sales-service\/","title":{"rendered":"How do I return a device for after-sales service?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1506 aligncenter\" src=\"https:\/\/fim-medical.com\/wp-content\/uploads\/\/iStock-928791078-repair-72-dpi-300x200.jpg\" alt=\"\" width=\"459\" height=\"306\" srcset=\"https:\/\/fim-medical.com\/wp-content\/uploads\/iStock-928791078-repair-72-dpi-300x200.jpg 300w, https:\/\/fim-medical.com\/wp-content\/uploads\/iStock-928791078-repair-72-dpi-600x400.jpg 600w, https:\/\/fim-medical.com\/wp-content\/uploads\/iStock-928791078-repair-72-dpi.jpg 724w\" sizes=\"auto, (max-width: 459px) 100vw, 459px\" \/>Firstly, please have the <strong>serial number<\/strong> of your device(s) ready.<\/p>\n<p>This number is located on the labels affixed to our devices, preceded by \u201cSN\u201d:<\/p>\n<ul>\n<li>Visiolite\u00ae : on the back of the device; under the base for the Visioclick\u00ae.<\/li>\n<li>Audiolyser\u00ae ADL20\u00ae : at the back of the patient response button<\/li>\n<li>Spirolyser\u00ae Q13\u00ae : on the handle<\/li>\n<li>Tabataba\u00ae : on the back of the device<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>You can then contact us<strong><u>HERE<\/u><\/strong>or by phone on 04 72 34 89 89.<\/p>\n<p>We\u2019ll ask you to provide us with the serial number(s) as well as <strong>the reason for returning the device<\/strong>: maintenance-adjustment? breakdown?<\/p>\n<p>For breakdowns, we\u2019ll put you in contact with a technician to determine whether we can solve the problem remotely.<\/p>\n<p>&nbsp;<\/p>\n<p>Once the serial number(s) and the reason for return are known, we\u2019ll send you a <strong>quote<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>If you are in agreement, <strong>return to us for validation<\/strong>:<\/p>\n<ul>\n<li>Signed quote if you are an Occupational Health service or an association<\/li>\n<li>Order form if you are an Occupational Health professional from a private organization (health insurance company, private company, social security organization, hospital, etc.)<\/li>\n<li>Payment upon order if you are a distributor or an export customer<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Upon receipt of your validation, we\u2019ll send you <strong>an RMA slip<\/strong> to attach to your package, allowing us to identify your device(s) upon receipt and process as a priority.<\/p>\n<p>If you have taken out a maintenance contract, this slip is sent to you directly, no quote validation is required.<\/p>\n<p>Once the RMA is attached to your package, you can ship it to us: FIM Medical \u2013 51, rue Antoine Primat \u2013 CS60194 \u2013 69625 Villeurbanne cedex.<\/p>\n<p>After expertise, if a part or several parts not covered by the service package need replacing, we\u2019ll send you an extra quote but will not replace anything until we have received your agreement by return of a signed quote\/receipt of an updated purchase order.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Firstly, please have the serial number of your device(s) ready. This number is located on the labels affixed to our devices, preceded by \u201cSN\u201d: Visiolite\u00ae : on the back of&#8230;<\/p>\n","protected":false},"author":180,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[38],"tags":[],"class_list":["post-871","post","type-post","status-publish","format-standard","category-faq-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I return a device for after-sales service? &#8226; FIM Medical<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fim-medical.com\/en\/faq-en\/how-do-i-return-a-device-for-after-sales-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I return a device for after-sales service? &#8226; FIM Medical\" \/>\n<meta property=\"og:description\" content=\"Firstly, please have the serial number of your device(s) ready. 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